Return Policy

ZT Worldwide Services accepts product returns and exchanges within 30 calendar days of the original delivery date with a 5% restocking fee. All approved returns are processed as exchanges only. We do not issue monetary refunds under any circumstances.

To be eligible for an exchange, returned items must meet all of the following conditions:

• The return is initiated within 30 calendar days of the original delivery date.
• The item is unused and in its original condition.
• All original packaging is included, unless otherwise specified in writing by ZT Worldwide Services.
• The item shows no signs of use, damage, or alteration.

Items that do not meet these requirements will not be accepted for exchange and will be returned to the customer at their expense.

Customers are responsible for all return shipping costs unless the item arrived damaged or was shipped incorrectly due to an error on our part. In cases of damaged or incorrect shipments, please contact our support team within 5 business days of delivery to arrange a prepaid return label.

We recommend using a trackable shipping method for all returns. ZT Worldwide Services is not responsible for items lost or damaged in transit during the return process.

All exchanges are subject to product availability at the time the return is processed. If the requested exchange item is not available, our team will work with you to identify a suitable alternative of equal or comparable value. A 5% restocking will be charged.

ZT Worldwide Services reserves the right to refuse exchanges for products that:

• Show signs of use, wear, or damage not caused by shipping.
• Have been altered, modified, or installed.
• Are missing original packaging or components.
• Do not otherwise meet our return eligibility requirements.

Our team will notify you if your return does not qualify for an exchange.

To initiate an exchange, please contact our customer support team before returning your item. Do not ship items back without prior authorization — unauthorized returns may be refused.

1. Contact us with your order number and reason for the exchange.
2. Receive a Return Merchandise Authorization (RMA) number from our team.
3. Package the item securely in its original packaging.
4. Ship the item to the address provided with your RMA number.
5. Once received and inspected, your exchange will be processed within 5–7 business days.